Privacy policy
Velwins Casino, operated by Fortuna Games N.V. and its EEA representative Deltaprime Limited, processes personal data in line with applicable laws and its Terms and Conditions. This privacy summary explains what information is collected, how it is used, and when it may be shared.
What data Velwins Casino collects
When you register, play or contact support at Velwins Casino, the website may collect:
- identification and contact details (name, date of birth, address, email, phone number);
- account, billing and transaction data;
- website usage preferences and feedback;
- technical and traffic logs (IP address, access time and date, pages visited, language, browser type, crash reports).
This information is necessary for account management, security, payments and the proper functioning of Velwins.
How data is collected and processed
Data is provided directly by you via forms, payments and communications, and may also come from payment providers, technical vendors and legally obtained third-party lists. These partners support payments, KYC checks, fraud prevention and platform maintenance. Velwins Casino requires such partners to handle your information securely and only according to the privacy rules agreed.
How Velwins Casino uses your information
Personal data is used to:
- provide and operate the gaming services;
- verify identity and perform security and anti-fraud checks;
- process deposits, withdrawals and other transactions;
- offer customer support;
- comply with legal and regulatory obligations;
- manage promotions, surveys and contests.
If you do not opt out, Velwins Casino may also send marketing about its own products (casino, betting, poker, etc.) and carefully selected partners. Accepting prizes may involve the use of your name for promotional purposes where allowed by law.
When data may be disclosed
Velwins Casino may share personal information:
- where required by law, court order or competent authority;
- to protect its rights, property and the safety of users;
- with banks, payment providers, other gaming sites and authorities in cases of suspected fraud, chargebacks, money laundering or other prohibited activity;
- in anonymised form for responsible gambling and addiction-prevention research.
Such sharing is limited to what is necessary in each case.
Your choices and rights
You can opt out of promotional communications via account settings or by contacting customer support at any time. You may also request to access, review or update your personal information, or restrict its use for marketing. Some data must still be kept where Velwins Casino is legally obliged to retain records.
Cookies and similar technologies
Velwins Casino uses cookies, flash cookies and analytical tools to:
- keep you logged in and enable secure transactions;
- remember your settings and preferences;
- measure traffic and improve website performance;
- show more relevant Velwins Casino content and advertising.
Cookies may be session-based (deleted when you close your browser), persistent or analytical. You can manage or block cookies and flash storage in your browser and Flash Player settings, but some site functions may no longer work correctly.
Payments, security reviews and international transfers
To handle real-money games, Velwins Casino uses third-party payment systems. By using the services, you consent to the transfer and processing of personal data, including outside your country, with safeguards in place. Velwins may carry out security reviews, credit checks or database checks and may ask you to provide documents to confirm the information on your account.
Data security and minors
Personal data is stored in an encrypted, password-protected environment with modern firewall protection. Subsidiaries, agents and suppliers are required to apply similar security measures.
Velwins Casino services are intended only for players aged 18+ (or the legal age in their jurisdiction). Attempts by minors to register or submit data will lead to account closure and removal of their information where possible.
Third-party sites, disclaimer and policy changes
Links on the Velwins website may lead to third-party sites with their own privacy policies. Velwins Casino is not responsible for how such sites process your data.
The services are provided “as is” and “as available” without guarantee of error-free performance. Using the site means you agree to this Privacy Policy, which should be read together with the Terms and Conditions. Velwins Casino may update the policy by posting a new version on the website; continued use of the services after changes means acceptance. Under GDPR, you may lodge a complaint with a data protection authority in your country of residence, workplace or place of alleged infringement.
Country restrictions for Netgame slots
Slots developed by Netgame on the Velwins Casino website are not available to residents of: USA, Netherlands, France, United Kingdom, Australia, Spain, Dutch West Indies, Aruba, Bonaire, Saba, Statia, Dutch St Martin and Curacao.
