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Terms and Conditions

Velwins Terms and Conditions set the rules for using the website, creating an account, placing bets and playing casino games. By visiting the site, registering or playing, you confirm that you have read and accepted these Terms together with the Privacy Policy, Cookies Policy and any game-specific or promotion rules published by Velwins Casino.

Operator and licensing

Velwins is operated by Fortuna Games N.V., Dr. H. Fergusonweg 1, Curaçao, registration number 162413, licensed by the Curaçao Gaming Control Board under license OGL/2024/112/0974 to offer games of chance.
Payments are processed by Deltaprime Limited, Angelou Terzaki 110B, Egkomi, 2402, Nicosia, Cyprus, registration HE 444864, acting as EEA representative.
For any questions, players can contact customer support at [email protected].

Account, eligibility and registration

To open an account at Velwins Casino you must:

  • be at least 18 years old, or older if required by the laws of your country;
  • ensure that online gambling is legal in your place of residence;
  • provide correct and up-to-date personal details (legal name, email, phone number and other requested data).

Residents of certain restricted countries (including, for example, USA, UK, Spain, France, Russia, Ukraine and other listed jurisdictions) are not allowed to register or use Velwins services. The operator may refuse customers from additional countries at its sole discretion.

Your Velwins account is personal and cannot be transferred, sold, lent or used on behalf of another person. Any attempt to transfer rights, balances or winnings to third parties is strictly prohibited.

Account security, verification and multi-accounts

You are responsible for keeping your login, password and any two-factor authentication (2FA) codes secret. Velwins will never ask you for your password in chat, email or phone.

Only one account per person, household, IP address and device is allowed. If more than one user shares the same household or connection, they must inform support in advance. Duplicate or multi-accounts may be blocked, with bets voided, bonuses removed and winnings forfeited.

Velwins may suspend or close your account if:

  • you fail to complete identity verification (KYC) within the required time;
  • your account remains inactive for a long period;
  • there is suspicion of fraud, collusion, abuse of bonuses or violation of the Terms.

For inactive accounts, a reasonable monthly service fee may be deducted until the balance reaches zero or the player logs in again.

Deposits, withdrawals and KYC checks

To place real-money bets at Velwins Casino you must fund your account using payment methods in your own name (bank cards, e-wallets, bank transfer or other options listed on the deposit page). Cash and cheques are not accepted, and third-party deposits (from friends, relatives, partners, etc.) are not allowed.

Key points:

  • Deposits may need to be wagered at least three times before withdrawals are allowed as part of anti-money-laundering controls.
  • Velwins can request KYC documents and additional verification for both deposits and withdrawals.
  • Withdrawal requests are processed within a reasonable time frame, usually up to several banking days, depending on method, checks and public holidays.
  • You cannot withdraw more than your current real-money balance and you cannot withdraw funds marked as “Bonus” or locked in an unfinished game.
  • Velwins may apply minimum and maximum withdrawal limits per transaction and per period, and may split very large payouts into instalments.

Any funds mistakenly credited to your Velwins account remain the property of the casino and must be returned. If such funds are withdrawn, the amount will be treated as a debt owed back to Velwins Casino.

Player obligations and prohibited conduct

By registering and using Velwins Casino you confirm that:

  • all information you provide is true and will be kept updated;
  • all money deposited comes from legal sources;
  • you understand that gambling involves risk and you may lose deposited funds;
  • you are personally responsible for reporting and paying any taxes on your winnings in your country.

It is strictly forbidden to:

  • engage in fraud, collusion, match-fixing or any unlawful activity;
  • use bots, scripts or other software/hardware to gain an unfair advantage;
  • use arbitrage betting or pure value betting strategies against Velwins markets;
  • open or use accounts on behalf of other individuals or as part of any group scheme.

If such behaviour is detected, Velwins Casino may close the account, void bets, confiscate winnings and notify relevant authorities, payment providers or regulators.

Live chat behaviour

If you use the Velwins live chat, you must be respectful and avoid:

  • sexually explicit, offensive, racist or hateful comments;
  • abusive, defamatory or harassing statements about the Website or other players;
  • advertising or promoting other websites or services;
  • spreading false or malicious information about Velwins.

The casino may remove chat access or close your account if you breach these rules.

Game interruptions, malfunctions and liability

Velwins Casino is not responsible for downtimes, internet issues, lags or technical interruptions on the player’s side. In case of system malfunction on the casino’s side:

  • all affected wagers may be void, and stakes can be refunded;
  • if a game starts but fails due to a technical issue, the original stake and, where applicable, any credited value may be returned to your account.

Velwins is not liable for indirect or consequential losses related to use of the website, such as data loss, communication problems or misuse of your account by third parties.

Complaints and dispute resolution

Players can submit a complaint about Velwins within a defined period following an incident, settlement or withdrawal. The process is:

  1. Contact customer support via [email protected]
    or live chat, providing full details (name, registered email, username, date and description of the issue and any documents).
  2. If not resolved, the matter can be escalated as a formal complaint.
  3. If you still disagree with the final decision, you may contact an independent Alternative Dispute Resolution (ADR) provider, as indicated by Velwins. ADR is free for the player, and only one ADR submission per complaint is allowed.

Velwins keeps complaint records for several years and reports statistics to the Curaçao Gaming Authority where required.

These Velwins Terms and Conditions are governed by the laws of Curaçao. Any disputes fall under the jurisdiction of the courts of Curaçao and applicable arbitration rules.

If there is any inconsistency between language versions of the Terms, the English version prevails.

All trademarks, logos, software, text, graphics and structure of the Velwins Casino website belong to the operator or its licensors and are protected by copyright and intellectual property laws. Any unauthorised copying, monitoring, framing or reuse of the Velwins content, brand or URL may lead to legal action.

Promotions, bonuses and features such as Lucky Box are subject to their own promotional terms in addition to these general Terms. Participation in any promotion is considered full acceptance of the respective rules and of the main Velwins Casino Terms and Conditions.

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